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Turnaround Times
All online orders are shipped within 72 hours Monday – Friday 7:30am – 5pm.
Payment Policy
Accepted Methods of Payment: Credit Card (Visa, Master Card)
Credit Card Charges
Your credit card will be charged in full when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
Delivery
Average delivery days will be 3 days up to a maximum of 7 days. If you still have not received your purchase within this time frame, please contact us urgently.
Returns/Returns Policy
We comply with Australian Consumer Law. Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage /shipping
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Privacy Policy
Tuffaproducts.com.au understands the importance of protecting the privacy of its users. By using the Tuffaproducts.com.au website (“Site”), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site. See our full privacy policy.
Contact Us
If you have any questions on how to return your item to us, contact us.
TUFFA™ Products Pty Ltd
Address: 2 Galari Circuit, Condobolin NSW 2877, Australia
Phone: +61 2 6895 3347 | Email: sales@tuffaproducts.com.au
© Copyright 2023 TUFFA Products – All Rights Reserved
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